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NEO offers two charging access modes. Plug and Charge, and Authorization. Plug and Charge is preset as the factory default, which means your wallbox offers free access to all EV drivers, so it is highly recommended to use in your private area.
Authorization means every charging session needs to be started by RFID or APP
Yes.
NEO socket variants come with a Type 2 socket. If your EV comes with Type 1 or CCS1 inlet, we suggest you order socket variants and charge with Type 2 to Type 1 cable.
On Board Charger(OBC) of your EV determines the maximum AC charging rate, often measured in kW (kilowatts). Generally, 11kW wallbox is suitable for most mainstream electrical vehicles in the market. A 22kW EV wallbox considered as future-proof and getting more popular. If you purchase NEO 22KW charger, setting the charging current in the app, you can set the full range of the charging power from 1.4kW to 22kW.
Wallbox is able to charge all models of electrical vehicles (EV), plug-in hybrid electric vehicles (PHEV), and range-extended electric vehicles (REEV) of all automobile brands.
Please refer to the table below for recommended RCBO breaker selection.
Input | Specification | Remark |
Single phase wallbox | 2P, 40A RCBO, at least Type A, Characteristic C | 50Amp is recommended if the ambient temperature is higher than 40°C |
Three phase wallbox | 4P, 40A RCBO, at least Type A, Characteristic C |
Please refer to the table below for the recommended cable.
Wallbox power | Max. charging current | Recommend cable |
7kW | 32A | 6mm² to 16mm² |
11kW | 16A | 2.5mm² to 6mm² |
22kW | 32A | 6mm² to 10mm² |
Mostly it depends on your use case and scenarios.
In households or private facilities, we suggest buying the tethered cable variant.
If used in semi-public or public places, for example, shopping malls, hotels, or workplaces, we suggest you order a socket variant, which is more versatile for different cables with Type 1 or Type 2 charging cables.
Yes.
You need an electrician for installation, as it should be connected to the electrical system by a certified installer.
Chargers do not need special maintenance. You are advised to check whether the charger and accessories such as the charging connector and cable are intact every six months.
Yes.
You need to have an external RCD installed in the upstream. Wallbox is compliant with IEC 62955:2018 with 6mA DC residual current protection integrated into the charger. However, an RCD/RCCB/RCBO, at least type A, characteristics C must be installed to provide the maximum protection of the electrical safety.
① Optimized Charging Speed:
The system dynamically adjusts the charging speed based on real-time household current values. This ensures an optimal charging rate, preventing overloads and enhancing the efficiency of the charging process.
② Grid Capacity Management:
By monitoring and balancing the charging current, the system helps manage the overall grid capacity effectively. This can potentially eliminate the need for expensive upgrades to the home’s electrical infrastructure.
③ Cost Savings:
The optimized use of electricity during charging sessions can lead to cost savings for the user, as it minimizes the demand for additional grid capacity and reduces the risk of incurring extra expenses related to infrastructure upgrades.
④ Enhanced Safety:
The system contributes to the safety of the household electrical system by preventing power trips and overloads. It ensures that the charging process aligns with the available capacity, minimizing the risk of electrical issues.
It depends on the charge access setting. If plug and charge access is selected, it means your wallbox offers free access to all EV drivers. So it is highly recommended to use it in your private facility.
If authorization access is selected, nobody can use your wallbox except you give him/her an RFID card or approve charging via app.
Yes.
You can use NEO without APP. Every wallbox is preset with Plug and Charge mode without the need of authorization.
It is to share limited charging access with your family and friends.